Refund Policy
Last updated: September 1, 2026
We want you to be completely satisfied with Digitoly Billing. This policy explains when and how you can receive a refund.
✅ Our Commitment
If you are not satisfied with Digitoly Billing within the first 7 days of your paid subscription, we will issue a full refund — no questions asked.
1. Free Plan
The Free plan (up to 50 bills/month) is available at no cost. No payment is required and no refund policy applies.
2. Paid Subscriptions — Refund Eligibility
✅ Full Refund (within 7 days)
If you cancel within 7 days of your first subscription payment, you are entitled to a full refund of that payment. To request, email connect@digitoly.com with your registered email and reason.
⚡ Prorated Refund (7–30 days)
If you cancel between 7 and 30 days of payment, we will consider a prorated refund based on unused days at our discretion. Contact us to discuss your specific situation.
❌ No Refund (after 30 days)
Refunds are not available after 30 days from the payment date. You may cancel at any time to prevent future charges — your access continues until the end of the paid period.
3. Annual Subscriptions
- Full refund if cancelled within 7 days of annual payment
- Prorated refund for unused months if cancelled within 30 days
- No refund after 30 days — access continues until the annual period ends
4. How to Cancel Your Subscription
- Go to Settings → Plan tab in your Digitoly account
- Click "Cancel subscription"
- Your access continues until the end of your current billing period
- Your account automatically downgrades to the Free plan
- All your data is retained for 90 days after cancellation
Alternatively, email connect@digitoly.com and we will process the cancellation within 24 hours.
5. How to Request a Refund
To request a refund:
- Email connect@digitoly.com
- Subject: "Refund Request — [your registered email]"
- Include: your account email, payment date, Razorpay payment ID, and reason
- We will respond within 2 business days
- Approved refunds are processed within 5–7 business days to your original payment method
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Account terminated for violation of our Terms of Service
- Requests made after 30 days of payment
- Downgrade from a higher plan to a lower plan mid-cycle
- Claims based solely on dissatisfaction with features that were clearly described before purchase
- Duplicate subscription purchases (contact us immediately if this happens)
7. Chargeback Policy
We encourage you to contact us before initiating a chargeback with your bank or card provider. Unauthorised chargebacks may result in account suspension. We will provide all necessary documentation to dispute fraudulent chargebacks.
8. Payment Failures
If your subscription payment fails, we will retry the payment as per Razorpay's retry schedule. If payment continues to fail, your account will be downgraded to the Free plan. No penalty or charge is applied for payment failures.
9. Contact Us
Digitoly Consulting
Email: connect@digitoly.com
WhatsApp: +91-9920541676
Response time: within 2 business days